Question 1

How fast can you respond to an electrical fault?

Accepted Answer

For urgent faults (sparking, burning smell, total power loss), we prioritize same-day response in most service areas. For routine repairs, we typically schedule within 24–48 hours.

Question 2

Is it safe to keep using power if I notice a burning smell?

Accepted Answer

No — switch off the affected circuit at the breaker immediately and call us. A burning smell is one of the clearest warning signs of an electrical fire risk.